To follow up and check the pending ticket status, you may either goto or click on the Ticket URL in the help desk email.

After successful login, click on the Ticket button to see a list of the tickets.

Then you will see your current and past ticket in the list, click on the ticket to view the detail.

The conversation and ticket status will show on the ticket detail page.

You will receive a notification email if there's an update or reply to the ticket. Click on the Ticket URL for quick link.

To reply to the ticket simply key in the message on the text field, and click on the Reply button.

The ticket will be automatically marked as Resolved if no feedback 3 days after the tech team reply.

The ticket will go to the resolved/closed section once its mark as resolved/closed. If you believe that the ticket has not been resolved, you may reopen the ticket by replying to the ticket.